mpgames Privacy Policy

mpgames ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who accesses the mpgames platform at mpgames.bet. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected through the mpgames website, mobile browser interface, customer support channels, and any other service operated under the mpgames brand. It describes what data we collect, why we collect it, how long we keep it, with whom we share it, and what rights you hold over your own information.

For the purposes of the Philippine Data Privacy Act of 2012 and applicable international data protection frameworks, mpgames is the personal information controller responsible for the personal data of players who use the mpgames platform.

All data-related inquiries, access requests, and complaints may be directed to our designated Data Privacy Officer (DPO) via the contact details provided in Section 15 of this Policy. Our DPO is responsible for ensuring mpgames's ongoing compliance with the Data Privacy Act and NPC regulations.

mpgames collects the following categories of personal data in the course of providing gaming and account management services to Filipino players:

• Full legal name (as it appears on a Philippine government-issued ID)
• Date of birth (for age verification — 21+ requirement)
• Residential address (barangay, city/municipality, province)
• Email address
• Philippine mobile number

• Government-issued ID type and ID number (e.g., PhilSys, passport, driver's license, UMID, SSS, PRC, voter's ID)
• Selfie or facial image submitted for identity matching
• Proof of address document (e.g., utility bill, bank statement)
• Proof of payment method ownership where required

• Payment method details (GCash mobile number, PayMaya wallet ID, BPI/BDO/Metrobank account reference, Visa/Mastercard masked card number)
• Deposit and withdrawal history including amounts in Philippine Peso (₱ PHP)
• Bonus credit and wagering activity records

• IP address and approximate geolocation at time of login and transaction
• Device type, operating system, and browser type
• Session timestamps and duration
• Pages visited, games played, and features accessed within the platform
• Clickstream data and referring URLs

• Records of live chat conversations with mpgames support agents
• Email correspondence sent to or received from mpgames
• Feedback and survey responses submitted voluntarily

mpgames collects personal data through the following channels:

1. Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
2. Automatically — through cookies, session tokens, and server logs when you visit and use the mpgames platform. See Section 7 for full details on our cookie practices.
3. From third-party verification partners — when we use licensed KYC and anti-money laundering (AML) service providers to verify your identity and screen your account against regulatory watchlists.
4. From payment processors — transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard when you make deposits or withdrawals.

We process your personal data only where we have a valid legal basis to do so. The table below summarises the primary purposes for which mpgames processes personal data, the categories of data involved, and the applicable legal basis under the Philippine Data Privacy Act of 2012.

Where we rely on consent as our legal basis (e.g., for sending promotional emails or SMS), you may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

mpgames does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

We engage trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include:

• KYC and identity verification providers — to perform document authentication and biometric matching
• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard networks — to facilitate deposits and withdrawals
• Cloud infrastructure providers — for secure hosting of the mpgames platform and data storage
• Analytics providers — for aggregated, anonymised platform usage analytics
• Customer support software providers — for the live chat and ticketing systems used by our support team

mpgames is required by Philippine law to share certain data with regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), in connection with licensing compliance and anti-money laundering obligations. We will also disclose personal data in response to lawful court orders, subpoenas, or other binding legal processes issued by competent Philippine authorities.

In the event of a merger, acquisition, or sale of all or substantially all of mpgames's business assets, personal data held by mpgames may be transferred to the acquiring entity. Affected players will be notified via their registered email address prior to their data being transferred and will have the right to request account closure before the transfer takes effect.

The mpgames platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, and understand how players interact with our services. The following cookie categories are in use:

mpgames does not use advertising or third-party tracking cookies. You can manage cookie preferences at any time through your browser settings. Note that disabling strictly necessary or security cookies may impair your ability to log in and use the mpgames platform.

mpgames retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Active account data — retained for the duration of the player's account plus five (5) years following account closure, in line with PAGCOR record-keeping and AMLC requirements.
• KYC and identity documents — retained for a minimum of five (5) years following account closure or the last transaction, whichever is later, as required by anti-money laundering regulations.
• Transaction records — retained for five (5) years following the transaction date.
• Customer support communications — retained for three (3) years from the date of the last communication.
• Technical and usage logs — retained for up to twelve (12) months for security and fraud detection purposes, after which they are anonymised or deleted.
• Marketing consent records — retained for three (3) years following withdrawal of consent.

After the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, the resulting anonymised dataset is no longer considered personal data and is not subject to this Privacy Policy.

mpgames implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.2 / 1.3): All data transmitted between your device and the mpgames platform is encrypted using industry-standard TLS encryption.
• Password hashing: Account passwords are stored exclusively as salted cryptographic hashes (bcrypt). Plain-text passwords are never stored or accessible to any mpgames employee.
• Access controls: Personal data is accessible only to mpgames employees and processors with a legitimate need for access, governed by role-based access control (RBAC) policies.
• Infrastructure security: The mpgames platform is hosted in a secured cloud environment with firewall protection, intrusion detection systems (IDS), and regular security patching.
• Data breach response: mpgames maintains a documented incident response plan. In the event of a personal data breach that poses a real risk to players, affected individuals and the National Privacy Commission will be notified within 72 hours of discovery, as required by the Data Privacy Act.
• Staff training: All mpgames staff with access to personal data undergo regular data privacy and security training.

Where mpgames engages service providers — such as cloud infrastructure or KYC verification partners — whose servers are located outside the Philippines, your personal data may be transferred internationally. In such cases, mpgames ensures that adequate safeguards are in place to protect your personal data in compliance with the Data Privacy Act, including:

• Binding contractual clauses that require the receiving entity to protect personal data to a standard at least equivalent to the Data Privacy Act of 2012.
• Transfer only to countries or entities that have been assessed to provide an adequate level of data protection.
• Implementation of additional technical safeguards, including encryption of data at rest and in transit, when transferring sensitive personal information cross-border.

You may request information about the specific safeguards applicable to any international transfer of your personal data by contacting our Data Privacy Officer at the contact details in Section 15.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mpgames. These rights may be exercised at any time by contacting our Data Privacy Officer as described in Section 15.

• Right to be Informed: You have the right to know whether mpgames holds personal data about you, the purposes for which it is processed, and the recipients to whom it may be disclosed.
• Right of Access: You may request a copy of the personal data mpgames holds about you, along with information about how it is processed. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Basic account details such as email address and mobile number may be updated directly through your account settings.
• Right to Erasure: Subject to our legal retention obligations under PAGCOR and AMLC regulations, you may request the deletion of your personal data. Requests will be assessed on a case-by-case basis and fulfilled where no overriding legal obligation requires continued retention.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interest as our legal basis, including profiling for responsible gaming purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: You may request that personal data you have provided to mpgames be delivered to you in a structured, commonly used, and machine-readable format.
• Right to File a Complaint: If you believe that mpgames has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

The mpgames platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. mpgames does not knowingly collect, process, or retain personal data from any person under the age of 21.

Age verification is performed as part of the mandatory Know Your Customer (KYC) process for all registered accounts. Any account found to belong to a person under 21 years of age will be immediately suspended, all balances will be held pending investigation, and the matter will be reported to the relevant regulatory authority where required by law.

The mpgames platform does not contain links to third-party websites, social media platforms, or external services as part of its standard navigation. In the event that any third-party content or reference is present, mpgames is not responsible for the privacy practices, data collection methods, or content of those third-party sites.

We encourage you to review the privacy policies of any external platforms you visit independently, particularly in relation to payment service providers such as GCash and PayMaya, whose own privacy policies govern the data they collect during payment processing.

mpgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. When material changes are made, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Send a notification to your registered email address at least seven (7) days before the changes take effect.
• Display a prominent notice on the mpgames platform for a period of not less than seven (7) days prior to the effective date.

Your continued use of the mpgames platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may request account closure by contacting our support team before the changes take effect.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by mpgames, please contact our Data Privacy Officer through the following channel:

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government agency responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance with its provisions. Information on filing a complaint with the NPC can be found on their official website at privacy.gov.ph.

mpgames is committed to working constructively with all players to resolve any privacy concerns. Our support team, which includes agents fluent in both English and Filipino, is available 24 hours a day, 7 days a week, to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippine archipelago.